Michelle Lai is currently a Senior Customer Success Manager at Proofpoint, where they serve as a dedicated point of contact and trusted advisor in enterprise security. They have extensive experience in managing a broad range of security solutions for Enterprise and Government accounts. Previously, Michelle held various roles at Symantec from 2014 to 2017, including Technical Account Manager and Principal Technical Account Manager. Additionally, they worked as a Sr. Onboarding Engineer/Security Delivery Associate Manager at Accenture from 2020 to 2021. Michelle holds a Master’s degree in Commerce and a Bachelor’s degree in Computer Science from UNSW.
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