Qasim Ali is a seasoned professional with extensive experience in technical support and management, currently serving as Senior Director of Technical Support at Proofpoint since 2011. Prior experience includes roles at EMC as Senior Manager of Remote Support Programs and Senior Manager of Technical Support for the Asia Pacific region, where Qasim was instrumental in developing software support organizations and pricing programs for emerging markets. Previous positions also include Director of Advanced Technical Support, Manager of Technical Support at Legato Systems Inc., and Manager of Information Technology at Pepsi Cola International, overseeing IT strategies across multiple countries. Qasim began a career in systems analysis with early positions at Intellitek Inc. and Project Design Systems Inc. Academic qualifications include an MBA from Athabasca University and a B.S. in Industrial Engineering from Iowa State University.
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