Raphael Kouhana is a seasoned Senior Technical Support Engineer with extensive experience in technical support and system administration. Currently at Proofpoint since January 2018, Raphael specializes in Cloudmark, ZTNA, and CASB, managing support requests and ensuring customer satisfaction for major ISPs. Prior to this role, Raphael served as a Senior Technical Support Engineer at Cloudmark, beginning in 2010 after a tenure at Bizanga from 2008 to 2010. Earlier experience includes working as a Network & System Administrator at Buongiorno from September 2001 to December 2007, focusing on mobile service rollout and monitoring, network troubleshooting, and 24/7 customer support. Raphael holds an Associate's degree in Network & System Administration from Chambre de Commerce et d'Industrie de Versailles, obtained in 2003.
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Proofpoint
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Proofpoint is an enterprise security company based in Sunnyvale, California that provides software as a service and products for inbound email security, outbound data loss prevention, social media, mobile devices, digital risk, email encryption, and the cloud.