Serena Liu

Serena Liu is a seasoned professional with extensive experience in order management and customer service. Currently serving as a Senior Order Management Specialist at Proofpoint since April 2019, Serena manages complex orders, maintains communication across departments, and aids in workflow improvement and system testing. Previously, Serena held roles at Bank of America, where customer service excellence was demonstrated as a Senior Customer Service Specialist, and at Jushi USA and Teledyne Controls, providing support in customer account management. Serena's career began in marketing and sales at CERNEXWAVE, followed by a role as an Apple Developer Program Advisor, illustrating a diverse skill set in sales support, technical assistance, and logistics coordination. Serena holds a BA in Economics from the University of California, Davis, and is pursuing further credentials through the Certified Supply Chain Professional program.