Terry Wong

Terry Wong is a seasoned IT professional with extensive experience in helpdesk management and end-user support. Currently serving as Sr. IT Helpdesk Manager at Proofpoint since February 2016, Terry oversees global helpdesk ticket operations, ensuring efficient routing, escalation, and timely resolution of issues while managing team schedules. Prior to this role, Terry was IT Endpoint Service Manager at VMware from June 2005 to February 2016, where responsibilities included the management of support ticket resolution and call volume oversight using ServiceNow. Terry's earlier positions include roles as Sr. Desktop Admin at Creative Labs and Lifescan, as well as Engineer Support at Quantum, providing comprehensive desktop support across multiple environments. Terry holds a Bachelor of Science degree in Management Information Systems from San José State University, earned between 1991 and 1996.