Tom Donovan is a seasoned technical support professional with extensive experience in the field. Currently serving as a Sr. Product Support Engineer at Proofpoint since March 2021, Tom has a proven history at SeaChange International, where from March 2007 to March 2021, roles included Principal Technical Support Engineer and Technical Supervisor, focusing on high-level training, troubleshooting, and enhancing customer satisfaction through global technician training. Tom's expertise extends to various technical environments, having previously supported Massachusetts State Police's Unix fingerprint systems at NEC and provided internal help desk support at NEC Display Solutions. Education includes a College Prep diploma from Sacred Heart, obtained between 1980 and 1984.
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