Michelle Claprood

Michelle Claprood is a detail-oriented Product and Data Analyst with nearly four years of experience in a fast-growing SaaS legal startup, excelling at the intersection of product, engineering, and design. Current responsibilities at Proof include product discovery, triage, feature testing, and internal tooling, following a role as a CX and Data Specialist focusing on customer support and feedback automation. Previous positions include Quality Assurance Supervisor at LHP, where Michelle designed QA operations for a call center, and Call Center Supervisor at Inktel Contact Center Solutions, leading teams and developing various operational tools. Other notable roles include Operations Manager at Military Order of the Purple Heart of the U.S.A., Inc., and business development and sales positions in various organizations. Michelle's diverse skill set includes customer support, quality assurance, and product analysis.