Sonia Smith

Sonia Smith has a diverse and extensive work experience spanning over two decades. Their most recent position is as the CX Head of Operations at PROPIC Pty Ltd, starting in July 2021. Prior to this, they served as the Head of Operations & Sales at Refresh - Mobile Car Detailing & Wash, Melbourne & Perth, from September 2020 to July 2021. In 2019, Sonia worked as the Agent Services Operations Manager - Customer & Sales Operations at Domian Group, focusing on improving the performance and efficiency of sales and customer success teams. Sonia also held the role of Customer Success & Operations Manager - Agent Services at Domain Group from May 2017 to April 2020, where they played a key role in client education and onboarding. Sonia's earlier experience includes positions such as National Customer Success Manager at MyDesktop - Domain Group, Business Manager at Commerce Australia Pty Ltd, Marketing/IT Administrator at Noble Real Estate, and Sales Administrator at Elders Rockingham. Throughout their career, Sonia has demonstrated expertise in operations management, sales, customer success, and process improvement.

Sonia Smith attended Challenger Tafe in Rockingham from 1998 to 1999, where they earned a Certificate IV in Business, Office Administration. In 1999, they also obtained a Diploma in Business Administration from the same institution. In 2014, Sonia enrolled at Central Tafe in Perth, pursuing a Certificate IV in Marketing. The end year for this program is not specified in the information provided.