Andres Cepeda is a skilled IT professional with experience in customer support and technical roles within various SaaS companies. Currently serving as a Senior Customer Support Engineer at PROS since February 2023, Andres is responsible for providing first contact support, triaging client requests, and maintaining Service Level Agreements. Previous positions include Product Support Analyst at EveryMundo and Technical Support Specialist at XpertSea, where responsibilities included incident diagnosis and customer education on software applications. With a background in network administration and IT support from HUNTER CARSEG S.A., along with roles in translation and customer service, Andres possesses a strong foundation in both technical support and effective communication. Holds a degree in Systems Engineering from Universidad Politécnica Salesiana, earned in 2019.
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