Fausto Paredes is an experienced Lead Product Support Engineer at PROS, where responsibilities include providing L1/L2 application support and delivering optimal solutions for Travel customers through configuration and product upgrades. Prior to this role, Fausto held positions at PROS as a Senior Product Support Engineer and Product Support Engineer II, focusing on troubleshooting incidents with business impact. Previous experience includes serving as an Associate at JPMorgan Chase & Co., working in Strategic Architecture and Software Engineer roles at Accenture, and contributing to web development projects at ITESM Monterrey and Lincoln Industrial. Fausto holds a B.S. in Computer Science and Technology from Instituto Tecnológico y de Estudios Superiores.
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