Hugo Lee is a Senior Implementation Consultant at PROS since January 2024, bringing extensive experience in product implementation and eCommerce platforms from previous roles. At EveryMundo, from April 2021 to December 2023, Hugo served as a Product Implementation Specialist, focusing on delivering user stories, managing expectations, and enhancing online customer experiences. Prior to that, Hugo spent 15 years at Cathay Pacific Airways, contributing as a Senior Ecommerce Platform Specialist and holding various roles, including Customer Service Officer and Business Readiness Coordinator. Responsibilities included driving business requirements, coordinating user acceptance testing, managing projects with IT and vendors, and ensuring successful system rollouts to improve operational efficiency.
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