Jose Perez is an experienced IT professional with a strong background in customer support and systems analysis. Currently serving as a Senior Customer Support Engineer at PROS since February 2017, Jose has previously held roles including Product Support Engineer and Professional at J.P. Morgan, where responsibilities included production support. Prior experience includes working as a Senior Systems Analyst at Accenture Technology Solutions, focusing on WebSphere Application Server and Maximo application support, and contributions as a Computer Analyst supporting an online payment application for a U.S. bank. Jose began the career at Grupo Iusacell as a System Engineer, providing production support for over 50 web applications in various WebSphere environments. Jose holds a degree in Computer Engineering from Universidad del Valle de México, obtained in 2001.
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