Lenin T. is a Customer Support Engineer I at PROS since November 2023, specializing in troubleshooting, content management, customer service, and process optimization initiatives. Prior experience includes serving as a Business Analyst at Chiang SA, where process analysis and software optimization were key responsibilities, and a TIC Intern at Fertisa AGIF C.L., focusing on information and communication tool management. Previous roles also include Junior Technical Support at INOCAR, providing software problem resolution, and IPCC Technician at Netlife Ecuador, handling remote customer support for internet and technology services. Lenin T. holds a degree in Electrical, Electronics, and Communications Engineering from Escuela Superior Politécnica del Litoral, earned between 2014 and 2022.
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