Maya Grigorova has extensive experience in quality engineering and customer support, currently serving as Lead Quality Engineer at PROS since April 2017, after progressing from Senior Quality Engineer and Quality Engineer II. Prior experience includes roles as QA Engineer at Playtech and Projectoria Ltd., and Help Desk Manager and Account Executive at TravelStoreMaker.com, showcasing strong capabilities in customer communication, issue resolution, and account management. Maya Grigorova holds a Master's degree in Business Administration and HRM from New Bulgarian University and a Bachelor's degree in Tourism from Sofia University St. Kliment Ohridski, complemented by education from German Language High School "Prof. K. Galabov".
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