Rafael Ruiz is an experienced Cloud Operations Lead Engineer at PROS since March 2012, specializing in support for project implementation in cloud environments for airline and pricing products, performance analysis, and automated procedure design. Previously, Rafael served as a Technical Professional Services Engineer focused on performance tuning for pricing applications, alongside roles in leadership and integration within the Technical Professional Services at PROS Revenue Management. Early career stages included positions as a Control Engineer at HYLSA Technology and PLC - Programacion y Logica de Control, where Rafael contributed to projects in iron ore direct reduction and automation. Rafael Ruiz holds two degrees from Tecnológico de Monterrey, including Physics Industry Engineer and a Master's in Control and Instrumentation Engineering.
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