Richard Thomson

Richard Thomson serves as a Consulting Manager at PROS since August 2020, previously holding roles as Senior Project Manager and Project Manager II. Prior experience includes a stint as a Change Management Consultant at Etihad Airways from December 2019 to August 2020. From January 2013 to May 2019, Richard held multiple managerial positions at Etihad Airways, including Senior Manager and Manager of Guest Control in Network Operations, where responsibilities encompassed defining best practices for guest recovery and developing disruption management procedures. Earlier roles at Etihad Airways included Operations Manager and Analyst within the Central Reservations Center, focusing on disruption management and passenger re-accommodation. Richard holds educational credentials from LA MARTINIERE CALCUTTA.