Dan Ross

Dan Ross is an accomplished professional in customer operations and business applications with extensive experience in managing support operations and driving customer success. Currently serving as Director of Business Applications at Proscia since April 2024, Dan previously held the position of Head of Customer Success Operations at Emporos, where a significant redesign of the Zendesk instance was implemented to improve support processes. Dan's tenure at Lightspeed Commerce spanned nearly a decade, culminating in the role of Director of Global Customer Operations, where leadership was provided across multiple time zones and languages, and innovative middleware solutions were developed for enhanced customer data accessibility. Early career roles include positions at Eurocom, Red Pine Camp Inc., and Hewlett Packard, showcasing a diverse background in sales and technical support. Dan holds an education from Algonquin College of Applied Arts and Technology.