Michael Russo is a seasoned Sr. Customer Experience Manager with roots in the leisure, travel, and tourism industry. With a Bachelor of Science degree in Hospitality Management from James Madison University, they have effectively managed customer experiences at various companies, including DemandScience and Hampton Inn and Suites, where they held the position of Assistant General Manager and Director of Sales. Michael has demonstrated expertise in negotiation, Salesforce, and guest satisfaction while successfully improving revenue and customer satisfaction during their career. Currently, they serve as a Senior CX Manager at ProspectBase, continuing to leverage their extensive experience in enhancing customer experiences.
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