Khalid Syed

Khalid Syed is a seasoned professional in customer support and application support, currently serving as a Senior Customer Support Engineer at Protecht since October 2021, after previously holding roles within the company that leveraged skills in data analysis, AWS, SQL, and various technical tools. Prior experience includes working as an Application Support Engineer at Accenture Australia for Optus and an Application Support Analyst at Caltex Australia, where Khalid demonstrated expertise in resolving customer issues and improving first call resolution rates. A strong foundation in customer service was established at Coles and Wipro BPO, where Khalid developed a knack for troubleshooting and managing customer inquiries. Khalid holds a Master's degree in Computer Software Engineering from Federation University Australia and a Bachelor's degree in Electrical, Electronics and Communications Engineering from Syed Hashim College of Science & Technology.