Caitlin Casey

Caitlin Casey, M.A., currently serves as a Crisis and Access Specialist at ProtoCall Services, Inc., focusing on specialty clinical call-center services in the behavioral health field. With extensive experience, Caitlin previously held multiple roles at Goodwill of the Finger Lakes, including Call Center Supervisor, where supervision of communication technology for the 211/Life Line program and clinical oversight of crisis intervention services were key responsibilities. Additional experience includes serving as a Clinical Research Coordinator at the University of Rochester Medical Center and a Suicide Project Coordinator for the U.S. Department of Veterans Affairs. Educational credentials include a Master of Arts in Clinical Psychology from SUNY Brockport, and ongoing studies in Applied Data Science & Business Analytics at Syracuse University.