Joseph Loria is a seasoned customer success executive with over 20 years of experience leading post-sale functions at five growth SaaS companies. They founded RetentionCX in 2023 to address the need for affordable strategic customer experience leadership for growth-focused businesses. Currently, Joseph serves as the Vice President of Global Customer Success at Provar and advises at Overfuel and Liftify, enhancing customer experiences to boost revenue retention. Previously, they held roles such as Vice President of Customer Experience at Worksoft and Vice President of Operations at WebLink International. Joseph is also pursuing a Bachelor's degree in Engineering at Tulane University.
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