Kess E. is a seasoned professional in customer experience, currently serving as the Head of E-business Resolution and Data Analyst at ProvidusBank, where they manage a team of 30 employees and have been instrumental in pioneering the eBusiness Resolution Team. With over five years of experience in the banking sector, Kess focuses on enhancing customer satisfaction across digital channels while leveraging analytical tools like PowerBI, SQL, and Tableau to drive data-driven decisions. A trained lawyer, Kess combines their legal expertise with strong communication skills to foster collaboration and innovation, aiming to continually improve the customer experience in the highly regulated banking industry. Kess is recognized for their proactive problem-solving abilities and is affectionately known as "the fixer."
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