Alexandre Warnier is an experienced professional with a significant background in customer experience and digital transformation, currently serving as the Head of Customer Experience at Proximus since June 2008. In this role, Alexandre oversees end-to-end customer experiences for both B2C and B2B segments, leveraging digital solutions, automation, and AI technologies. Alexandre has also held positions as Head of Digital Transformation and Digital Innovation Manager at Proximus, leading teams and initiatives to enhance customer engagement and drive digital business transformation. Additional contributions include co-founding Merciki, a social innovation start-up, serving as an administrator for AIMs - Polytech Mons Alumni, and holding a position on the Board of Advisors at Faculté Polytechnique de Mons. Alexandre's academic qualifications include an Executive Master in Innovation Management and multiple degrees in economics and engineering, demonstrating a commitment to continuous learning and development.
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