Guy Roels is the E2E Usage Experience Domain Manager at Proximus, where they lead a key transformation program aimed at maximizing customer satisfaction and loyalty. With over 20 years of experience in the Telco and ICT sectors, Guy has successfully driven cross-divisional transformation programs, realizing significant savings and enhancing customer operations. They previously held various managerial roles at Belgacom, where they focused on customer service delivery, quality improvement, and marketing strategies. Guy holds two Master's degrees in Commercial and Financial Sciences from Hogeschool - Universiteit Brussel.
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