Inge Smets

Inge Smets has an extensive career in service management and product development, currently serving as a Product Manager in Service Design at Proximus since May 2007. Responsibilities include supporting product managers in defining service offerings and overseeing the development and commercialization of User Adoption Services to facilitate the implementation of new tools for customers. Previous roles at Proximus encompass positions such as Product Manager for cross projects and Senior Service Architect, where Inge dealt with complex customer requests and customized service solutions. Earlier experience includes service partner management roles at Telindus and a position as a Business Services Consultant, along with an international coordination role at Telindus. The professional background began in the aviation industry as a cargo agent at Air France. Inge holds a Bachelor’s degree in Handelswetenschappen - Export & Expeditie from Katholieke Hogeschool Mechelen.