Joeri Hertogs is a skilled customer service professional with extensive experience in various roles across multiple companies. Currently serving as a Customer Service Representative at Proximus since September 2021, Joeri previously held positions at IPG as a Covid-19 Senior Customer Service Advisor and Contact Tracer, where responsibilities included guiding customers through pandemic-related queries. Role as Operations Manager at Takeaway.com involved local management, delivery oversight, data analysis, and driver coaching. Joeri's earlier experience includes quality control in customer support at Coolblue, where feedback and training were central to the role, and as an Editor at XGN, focusing on news articles and content correction. Educational qualifications include a Certificate in Administration from Opleidingscentrum and an A2 in Multimediatechnieken from Technische Scholen Mechelen.
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