Lisbeth Driessen

Lisbeth Driessen has extensive experience in service management and process improvement, currently serving as Product Owner Lead for Incident and Problem Management Solutions at Proximus since December 2009. Driessen has held various leadership roles, including Domain Manager for Service Transformation and Service & Process Quality, managing teams responsible for service management processes and tools. Previous positions include Change & Release Coordinator at both Proximus and CTG, where responsibilities encompassed overseeing change management operations and coordinating IT changes. Driessen's career began as a Release Manager at Fortis and includes roles as a Test Engineer and Project Leader in ITIL process design, as well as language-related positions such as Language Specialist and Language Teacher. Educational credentials include a Master's degree in Germanic Languages from Ghent University and studies at Stockholm University.