Michael Appello is a Senior Infrastructure Administration Engineer at Prudential Financial, responsible for voice technology planning and implementation across various locations, as well as managing business continuity and disaster recovery documentation. Prior to this role, Michael served as a Voice and Data Specialist and Telephony Analyst at Prudential, where responsibilities included the implementation of voice technologies and managing voice services. Michael has extensive experience at Windstream Communications, holding roles such as Sr. Consultant in Customer Operations Support and Regional Manager in Enterprise Operations, focusing on operational efficiency and field operations management. Earlier career highlights include positions at Datek Online as a Customer Service Team Lead and at Telcordia Technologies as an Operations Analyst, where significant reporting and administrative responsibilities were undertaken. Michael holds a degree in Business Administration from Brookdale College.
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