Carmen Wong

Carmen Wong is a Senior Manager focused on Customer Experience & Journey Design in the financial services industry, where they employ a human-centered approach to drive organizational transformation. Carmen has previously held roles such as Portfolio Manager and Customer Insights Manager at Manulife, where they led strategic projects and enhanced service offerings. They began their career as an International Students Admissions Officer at the University of East London and later served as a Flight Attendant at Cathay Pacific Limited, consistently delivering excellent service. Carmen holds a Bachelor of Arts with honors in Psychology from Monash University and a Bachelor's degree in Psychology from the University of Melbourne.