Sharon Wong is a passionate visionary professional with over 12 years of experience in digital transformation, customer experience, insights and data, and change management, primarily in the insurance and banking sectors. Currently serving as a Transformation Project Manager at Prudential plc, Sharon leads Group-wide transformation projects focused on servicing journey and digital solutions across various Asian markets. Previously, Sharon held significant roles at AXA Insurance Company and FWD Insurance, where they contributed to customer KPI management and digital transformation initiatives, achieving substantial improvements in customer experience metrics. Sharon has a strong track record of driving insights-driven strategies and implementing effective customer experience frameworks across multiple markets.
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