Randa Rafla is a seasoned program and project manager with extensive experience in the telecommunications sector. Currently serving as a Program Manager at PSCU since October 2017, Randa leads project executions, manages stakeholder needs, and tracks project progress. Prior experience includes a role as Project Manager at Mobinil from September 2004 to December 2015, where responsibilities encompassed developing project plans, defining project scope, and reporting progress to senior management. Additional roles at Mobinil included CRM Process Sr. Specialist, Call Center Team Leader, and Call Center Representative, focusing on customer service processes and ensuring high levels of customer satisfaction. Randa holds a Bachelor's Degree in Accounting from Ain Shams University, obtained between 1996 and 2000.
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