Ritch Newport is an experienced professional with a strong background in agile methodologies and customer experience management. Currently serving as an EPMO Scrum Master at PSCU since September 2021, Ritch achieved team harmony during a significant agile transformation while delivering value within budget. Previous roles include Scrum Master/Analyst at Nationwide Children's Hospital, where Ritch introduced the Scrum framework to a data analyst team, and Vice President of Customer Experience at Updox, where Ritch formed a Customer Success team and initiated key improvements. Additional experience encompasses project management at TIBCO Software Inc, managing software implementations for healthcare insurance organizations, and leadership positions at DSW, Applied Innovation, and Sterling Commerce. Ritch holds a Master’s of Business Administration from Franklin University and a bachelor's degree from Ohio University.
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