Libby R.

Libby R. is an experienced professional with a robust background in customer service and operations management, currently serving as the Digital Communications and Member Outreach Member Experience Contact Center Operations Manager at PSECU since October 2016. Libby has held various roles at PSECU, including Temporary Social Media Strategist and Digital Banking Contact Center Operations Manager, demonstrating effective team management and driving development initiatives. Previous experience includes working as a Crew Member at Dunkin', a Human Resources Intern at The Borgen Project, a Rental Sales Associate at Music & Arts, and a Retail Salesperson at JOANN Stores. Libby holds a Bachelor of Science in Business, Management, Marketing, and Related Support Services from Penn State World Campus and is currently pursuing a Master of Business Administration in Strategic and Innovative Management at the same institution, expected to graduate in May 2027.