Jose Castro

Jose Castro has extensive experience in customer service and customer experience management. Jose is currently working as a Customer Service Director at PSG, a Dover company since March 2022. Prior to this, Jose served as the Director of Customer Experience at Williams Comfort Products from December 2018 to March 2022. Jose also held the role of Director of Customer Service at iHerb Inc. from 2014 to 2017. Jose has a long history in customer service management, with previous roles at Magellan GPS, Best Buy, and Southern California Water Company.

Jose Castro has a Master of Business Administration (MBA) degree in Leadership & Management from the University of La Verne, which they obtained in 2007. Jose also has a Bachelor of Arts (BA) degree in Business Administration and Management from the same university, which they completed in 2001.

Prior to their university education, Jose attended Spartan College of Aeronautics and Technology in 1990, where they studied Aircraft Pilot (Private). However, the degree obtained from this institution is not specified.

In addition to their formal education, Jose has obtained several certifications related to water distribution and treatment. In 1995, they received the Water Treatment Operator - Grade 2 certification from the State of California Department of Health Services. In the same year, they also obtained the Water Distribution Operator - Grade 1 certification from the American Water Works Association. Six years later, in 2001, Jose earned the Water Distribution Operator - Grade D2 certification from the State of California Department of Health Services.