Amanda Lamb

Amanda Lamb is an experienced customer service and operations manager with a strong background in managing high-revenue client accounts and leading teams. Currently employed as a Customer Service Manager at PSS since February 2020, Amanda has previously held roles including Account Development Manager at MC Group, where oversight of key clients generated over $20 million in annual revenue, and Operations Supervisor at PNC, where management of estate funds exceeded $76 million. With a foundation in client relations and operations management developed at Safeguard Properties and Banyan Technology, Amanda has demonstrated expertise in coaching team members, improving processes, and ensuring compliance across various industries. Amanda holds a Bachelor of Science degree in Parks, Recreation and Leisure Studies from Penn State University.