Chandan Garg has over 14 years of experience in managing support operations and software development, currently serving as a Manager at PTC since November 2011. In this role, Chandan oversees 24X7 support operations for over 100 global customers, ensuring customer satisfaction and adherence to service level agreements (SLAs) while leading a team of a dozen members. Prior positions include Section Manager, where responsibilities encompassed incident management and problem resolution for IoT and Servigistics enterprise products, and Team Lead, focusing on support operations for cloud-hosted enterprise applications. Chandan began their career as a Software Engineer at Servigistics and earlier worked at HCL Technologies as a Software Developer. Chandan holds a Bachelor of Engineering in Computer Science from the Netaji Subhas Institute of Technology.
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