Daniel E Erz

Daniel E Erz, MBA, PMP, LSS Black Belt, has extensive experience in customer success and operational leadership across various industries. Currently serving as Principal Customer Success Manager at PTC since November 2014, Daniel is responsible for safeguarding multi-million dollar revenue by resolving customer escalations with urgency and cross-functional collaboration. Prior roles include Senior Corporate Escalation Manager and Corporate Escalation Manager at PTC, focusing on customer loyalty and continuous improvement. Daniel has also held positions such as CAD/PLM Director at O-I, where responsibilities included system evaluation and management, and as President and Founder of Witt Inc., which specialized in technical writing and training development. Earlier career experience includes roles in manufacturing engineering and CAD management, supported by a solid educational foundation with an MBA from Bowling Green State University and a BS in Industrial Business Management from Central Michigan University.