Fernanda Viana is a Senior Customer Success Manager at PTC, where they focus on optimizing the customer journey and ensuring successful outcomes for clients in the SaaS industry. With over 10 years of experience across customer lifecycle roles including Business Development, Sales, and Account Management, they excel in customer retention and engagement strategies. Fernanda holds a Bachelor's degree in Industrial Engineering from Pontifícia Universidade Católica de Minas Gerais and completed project management studies at FGV. They are bilingual in English and Portuguese, with full working proficiency in Spanish.
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