Jaclyn Gitlin is a seasoned Senior Technical Operations Manager with extensive experience in resource management and operational support across global teams. At ServiceMax, from October 2021 to February 2023, Jaclyn led significant systems and migration initiatives, including the integration of team processes during the LiquidFrameworks acquisition while managing the Customer Solutions tech stack. Prior to this, Jaclyn held the position of Senior Resource Manager, overseeing North America, EMEA, and APAC Professional Services teams to optimize resource utilization and project profitability. Currently, Jaclyn is a Senior Technical Operations Manager at PTC, further utilizing expertise in Salesforce administration and technical operations. Academic credentials include a B.S. in Apparel Design and Merchandising, alongside Psychology from San Francisco State University. Additionally, Jaclyn has a range of prior roles in public relations and administrative support, showcasing a diverse skill set in both creative and operational environments.
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