Jonathan Heide is a Director of Customer Success at PTC, where they lead a team of Customer Success Managers focused on revenue retention and growth in the Midwest region. Since joining PTC, they have achieved impressive metrics, including a 125% net dollar retention rate and a 102% renewal rate for FY22. Previously, Jonathan developed their leadership and technical skills in various roles, including Satisfaction Tech Supervisor and Technical Support Engineer, contributing to customer satisfaction and technical solutions. They hold a Bachelor of Science in Computer Science from Florida Atlantic University and are currently pursuing an MBA from the Isenberg School of Management at UMass Amherst.
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