Luke Umbreit is an experienced IT professional with extensive leadership and technical support expertise. Currently serving as Director of End User Services at PTC since April 2012, Luke manages a global team of 20 Service Desk analysts, overseeing 24x7 operations and facilitating the integration of acquired companies. Previously, at Land O'Lakes, Inc., Luke held the position of Information Technology Team Lead, providing support for over 8000 PCs and collaborating with teams during large outages. Earlier career roles included Help Desk Specialist at Target, delivering support for network and application issues, and Desktop Support Specialist at Maxxum, Inc., addressing technical support and network maintenance. Luke holds a PC/LAN Certificate in Information Technology from Brown College.
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