Missy Farmer is a seasoned professional in customer success and management, currently serving as the Success Management Portfolio Lead at PTC since June 2019. With a focus on strategic design for customer services, Missy crafts pricing, packaging, and positioning strategies to enhance client offerings. Previously, at iCIMS as a Customer Success Manager from August 2016 to June 2019, Missy delivered consultative solutions to over 35 enterprise-level clients and developed processes to improve departmental effectiveness. Experience at ZoomInfo as a Product Support Specialist involved resolving technical issues and leading training sessions. Early career roles included positions at Throw Me a Bone Inc. as a Pet Care Specialist and Camp Harbor View, where responsibilities encompassed leadership in youth development and administrative support. Missy holds a Bachelor’s Degree in Fine and Studio Arts from the University of Massachusetts Lowell.
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