Rohit K. is a seasoned professional with extensive experience in technical support and account management, currently serving as a Senior Technical Support Account Manager at PTC since June 2020. Prior experience includes an Engagement Manager role at Akamai Technologies, where responsibility involved program managing multiple data platforms and team communication to ensure timely customer deliverables. Rohit previously held various positions at Cisco from 2009 to 2017, including Manager of High Touch Technical Services, where leadership of a 16-member team contributed to $24 million in annual reactive service revenue, and Business Operations Manager, which yielded a 38% efficiency improvement in customer issue resolution. Additionally, Rohit has expertise as a Technical Lead and Customer Technical Support Engineer at Cisco, as well as early experience as a Software Test Engineer at Infosys. Rohit holds a Bachelor's degree in Information Science from Ramaiah Institute of Technology, completed in 2009.
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