Saad A.

Saad A. has extensive experience in technical support and business process management, currently serving as Ingénieur support technique at PTC since September 2019. Previous roles include Account Process Lead Incident Manager at Carrefour, Technical Support Helpdesk at Groupe CAT, and Senior Business Process Consultant at Accor. Saad A. also has a background in customer care and technical support engineering from previous positions at Accor and Percall Développement SAS. An academic foundation in telecommunications and embedded systems was established with an engineering degree from IGA, complemented by a Bachelor of Applied Science from FH Münster and studies at The Martin Luther University of Halle-Wittenberg. Moreover, Saad A. has enhanced professional skills with a certification in organizational efficiency from Actinuum in December 2022.