Sharon Swaney is a Senior Technical Support Account Manager at PTC since April 2019, specializing in personalized support for enterprise-level customers and advocating for customer satisfaction. Prior to this role, Sharon served as a Senior Technical Support Engineer at Parametric Technology Corporation from June 2009 to April 2019 and worked as a Technical Support Analyst at Relex Software Corporation from June 2007 until its acquisition by PTC. Earlier in the career, Sharon held various technical and management positions at the University of Pittsburgh from February 1989 to October 1999 and worked as a Software Engineer at CA from October 1999 to May 2007. Sharon holds a Bachelor of Science in Computer Science/Business and an MBA from the University of Pittsburgh.
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