Youssef D. has over 15 years of experience in technical support and engineering roles, currently serving as a Senior Technical Support Engineer at PTC since August 2014. Areas of expertise include PDMLink system administration, installations, updates, upgrades, rehosting, and Windchill ESI integration with ERP systems such as SAP and Oracle apps, as well as Windchill Bulk Migration. Prior to PTC, Youssef worked as a Help Desk Support Specialist at Atos from December 2008 to September 2011, providing 24/7 support for the manufacturing and retail industries across various platforms, and as a Technical Support Specialist at INTELCIA from June 2003 to October 2008, delivering level 2 support for multiple Internet Service Providers. Youssef holds an Associate of Arts and Sciences degree in Computer Software Technology from the Specialized Institute Of Applied Technology NTIC and completed education at Lycée Technique - Mohammedia.
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