Amy Howell

Amy Howell has extensive experience in customer service and training, currently serving as a Training and Quality Assurance Specialist at PTS Diagnostics since November 2020. In this role, Amy conducts virtual and on-site customer trainings, evaluates call quality, and reviews documentation quality. Previously, Amy provided education and troubleshooting for A1CNow+ and CardioChek devices as a Customer Service Representative. Amy's career includes a position as a K-14 Data Specialist at Ivy Tech Community College and freelance work as a Data Entry Specialist. Amy's long history in customer service includes tenure at Alcoa Fastening Systems. Amy holds an Associate's degree in Business Administration and Management from Ivy Tech Community College.