Mark Smith

Mark Smith is a dynamic leader in Financial Services, with extensive experience driving transformative changes and building high-performing organizations. They have held roles such as Vice President at Publicis Sapient and Senior Director at SapientRazorfish, where they led large-scale transformation initiatives that significantly improved efficiency and customer experience. Mark's commitment to leveraging AI and intelligent automation has resulted in remarkable reductions in onboarding time and automation of customer activities. They hold a Bachelor's degree from Nelson Mandela Metropolitan University and are currently pursuing an Accreditation as a Master Practitioner Coach at EMCC.