James Foley is an experienced IT professional with a robust background in client service management and IT support, currently serving as a Client Service Management Executive at Pulsant since June 2020. Prior roles at Pulsant include End User Service Desk Team Leader and IT Service Desk Analyst. James's earlier experience includes an IT Operations Analyst position at G4S and a significant tenure at the Department for Work and Pensions (DWP) from 2001 to 2015, where responsibilities encompassed IT Service Manager and Project Coordinator roles for key initiatives such as the Workplace Transformation Project and the Desktop21 procurement project. James adeptly applied ITIL best practices and managed critical communications and project requirements, ensuring high levels of customer service and business continuity throughout various IT service environments.
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