Marccelo Castillo

Marccelo Castillo is currently employed at Pulsus as a Bilíngual Junior Support Analyst since August 2022, providing technical support in Portuguese and Spanish and assisting users with software-related issues. Prior experience includes serving as a Bilíngual Technical Support Analyst at Stefanini Group, where Marccelo supported Nestlé products, and as a Customer Service Agent for Spotify at Concentrix, handling client inquiries via chat and email. Marccelo began a career in support roles after an internship at the Tribunal de Justiça de São Paulo, focusing on digitalizing retirement processes. Educational qualifications include ongoing studies in Technology in Analysis and Development of Systems at Centro Universitário Internacional UNINTER and prior coursework in Culinary Arts and Gastronomic Training at Anhanguera Educacional.